Application Support Engineer & Service Desk Analyst

" I have a Masters Degree in Computer Applications, from Savitribai Phule Pune University.

I have a total of 7 years of experience in the IT field,
Out of which last 3.9 years I worked as L1 L2 Application Support Engineer at Anebal Solutions Pvt Ltd, Pune.
Last working date is 20/03/2025.
I am an immediate joiner.
I have good knowledge of Unix & SQL.
I have experience working with tools like-Ticketing Tool- BMC Remedy, Monitoring Tool- BMC Control M, Putty, MS Excel.
I am willing to take on any additional training for this position. I
am hardworking, motivated and deadline-oriented individual who will
work to meet the needs of your clients while representing your firm
with utmost professionalism. "
Serial No: 1212918

Skills keywords: service desk agent, application support, mysql, UNIX, bmc remedy
Qualifications:

MCA - Master of Computer Applications, Savitribai Phule Pune University 2016.
BCS- Bachelor of Computer Science, Shivaji University Kolhapur 2013.

Personal Information:

problem-solving,
learning new technologies,
helping customers,
My hobbies include listening music, Play football(Soccer).
Played for Local Football team.
Schol State Level Athlete (200 mtrs sprint).

Management Skills:

Excellent analytical and problem-solving skills.
Excellent written and spoken English.
Ability to interact with clients as well as work independently.
Excellent customer service skills.
Flexibility - responsibilities may require occasional evening and weekend work.

  • Application Support Engineer
    Anebal Solutions Pvt Ltd Pune
    3 years, 9 months ( Jun, 2021 - Mar, 2025 )
Employment Sought: Permanent
Current Location: Pandharpur, Maharashtra 413304, India
Top 5 countries interested in working in: Brazil, Germany, Qatar, United Arab Emirates
Right to work in the following countries: India
Supplementary Information:

My Job Role and Responsibilities were-

Being a shift lead I interact with UK client regarding open INC if there are any.
Update client regarding task also cross check with client if they are facing any issues with any of the applications.
Ensure ticketing tools are running normally. Alerts are getting generated on timely basis. If not, we inform to the concern department and email is sent to respective department and Higher authorities.
Perform on tickets, requests received through emails and through various mediums (Tools) by using tools like (Unix, SQL)
Monitoring SNAP chains, CCB Backup, Credit and Debit market application jobs.
We perform troubleshooting on the given host and user machine console through putty as per requirements.
Being part of change mange DRE (Disaster Recovery), we perform on release Activity to ensure the application jobs are properly added to those applications and are part of daily application Activities
Make notes of MOM and circulate in the team through email.
Working on various tasks assigned through various sources and ensuring tasks are completed in stipulated time.
Good knowledge of UNIX and SQL.
Extensive working experience in Production support environment by supporting and resolving various environmental issues related to Unix, Database, and middleware of application.
Coordinating with different teams and clients for resolving the issues related to the application.
Involved in 24/7 on-call support for production environment
Good knowledge of DML, DDL, DCL, Transaction Control & Data Retrieval.
Maintaining Attendance Tracker of the Job Requests.
Handled the reporting part of the process in the shift hand-over.
Good Knowledge of Excel, PowerPoint and work (MS office)
Prepare the product document as per the requirements.

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