Enterprise Architect in Banking

Public speaking on tech forums, webinars
volunteering work for community development

Business Solution Architect (Senior Manager), Hong Leong Bank, via Accion Labs, Malaysia (Contract) 11/2022 – To date
Led Enterprise Architecture and Business Solution practice across multiple regions, aligning business and IT strategies, managing risks, and facilitating transformative change. Expertise in IT architecture, API integration, design thinking, and governance frameworks. Proven success in presenting solutions to executive teams, driving RFI/RFP processes, and managing IT budgets for TCO assessments.

Senior Technical Business Analyst (Manager), Nable Private Limited, Sri Lanka 05/2022 – 10/2022
Spearheaded successful process improvements and automation using IBM Blueworks Live and Automation Anywhere, driving a USD 1.5 million revenue boost. Enhanced transaction banking processes for a major retail bank and redesigned customer registration and credit enhancement processes. Led a new unit in achieving effective pre-sales and tailored solutions for various business functions

Lead - Digital Transformation (Manager), Atlas Axillia Limited, Sri Lanka (Contract) 09/2021 – 04/2022
Orchestrated and executed a successful digital transformation strategy, resulting in a 20% surge in productivity and a 15% reduction in operational expenditures. Spearheaded data analytics initiatives, achieving a 30% increase in data-driven insights and a 25% boost in customer satisfaction. Launched user-friendly solutions, including "Ms. PowerApps: Fusion Idea" and the national educational platform 'Education Reimagined,' benefitting over 100,000 students. Executed a robust digital retail strategy, revitalizing e-commerce and loyalty programs for over 3000 agents and brokers.

Senior Business Solution Engineer/Architect (Manager), Informatics Limited, Sri Lanka 03/2019 – 08/2021
Led transformative implementations for Sri Lanka's largest general insurance provider, enhancing digital call center, claims management, CRM, and customer helpdesk. Achieved a 50% faster response time and elevated customer satisfaction through microservices and third-party app integration. Mentored a diverse team, completing 10 digital product implementations, increasing customer satisfaction by 50%, and generating $1 million in new business opportunities through successful pre-sales demonstrations.