Strategic Thinking, Contact Center Operations Know-How (C-level in CC Operations), People Management, Optimization of Operational Processes and Methods, Business Relationship, Team Building, Leadership, Business Systems Building, Services & Product Marketing Know-How, Business Development, Sales Network Building, Large Account Management, Contract Management, Negotiation Skills, Lean 6Sigma knowledge, COPC understanding and following, multicultural acumen. MSc and BSc in Mathematics and Operational Research. Research Skills in Knowledge Elicitation and Retrieval.
Reading Literature, Philosophy, Science, Business and History, motorboating, cultural tourism, theatrical plays, quality time with the family.
Currently acting as free-lancer developing contact centers (marketing wise, client network, cost optimization). Before and for 17 years until end of February 2023, I have been an executive member of Teleperformance Group, serving TP from 3 different positions: a) December 2007-March 2015 as Business Unit Operations Director in Teleperformance Hellas, responsible for all multinational technology large accounts and the telephony / cell operators supporting them in 20 languages from the Athens's Hub. Between March 2015 and November 2016 I assumed the Global Chief Operations & Service Delivery Officer role in TLS (subsidiary company of the TP Group) located officially in Luxembourg, and from October 2017 to March 2023 I have been the EMEA Operations and Client Relationship Director of Teleperformance for a known large multinational technology company., with official location Dortmund.