Experienced IT Support Engineer Seeking Employment

" IT Support Engineer with 5+ years of experience in desktop, system, and network support. MCA graduate with strong skills in Windows, Microsoft 365, Entra ID, and end-user support across diverse environments. "
Serial No: 1213156

Skills keywords: it support engineer, network administrator, system administration, desktop support engineer, service desk support, cctv /surveillance operator.
Qualifications:

MCA – Master of Computer Applications, University of Calicut (2020)
BCA – Bachelor of Computer Applications, University of Calicut (2017)

Personal Information:

A motivated IT professional inspired by solving technical problems and improving user experience. Enjoys learning new technologies, system optimization, and working in diverse, multicultural environments.

Management Skills:

IT Operations Management
Vendor & Asset Management
Incident & Escalation Handling
Project Coordination
Documentation & Process Improvement

Professional Awards/Accolades:

Managed campus-wide IT operations and Microsoft 365 environments
Provided zero-downtime live event IT support
Improved network stability and security through infrastructure upgrades

  • Freelance IT Support & Live Streaming Engineer
    Independent Contract Projects ( Currently working )
    7 months ( Jul, 2025 - Mar, 2026 )
  • IT MANAGER
    AL JAMIA AL ISLAMIYA
    1 years, 8 months ( Oct, 2023 - Jul, 2025 )
  • IT ADMIN
    ISUPPORT SYSTEMS
    3 years, 0 months ( Sep, 2020 - Sep, 2023 )
Employment Sought: Permanent
Current Location: Kerala, India
Top 5 countries interested in working in: Finland, Germany, Ireland, Netherlands, Sweden
Right to work in the following countries: India, Qatar
Supplementary Information:

Experienced in supporting diverse environments including education, healthcare, and large-scale live events. Strong adaptability, documentation skills, and ability to work effectively in time-critical and multicultural settings.

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